The Aloha University IT Help Desk is your primary point of contact for all technical issues, account inquiries, and campus software support. Whether you’re locked out of your email or need help connecting to the Wi-Fi, we’re here to get you back on track.
How to Get Support
- Submit a Request: Fill out the contact form with your details and a description of the issue.
- Email Us: Send a detailed message to helpdesk@aloha.university.
- Within Canvas: Click the “Help” link in the global navigation.
- Response Time: We typically respond to all inquiries within 24 business hours.
Common Support Areas
- Account Access: Password resets, multi-factor authentication (MFA), and login issues.
- Software & Apps: Support for university-standard applications and learning management systems.
- Hardware: Guidance on basic hardware troubleshooting for computing devices.
Before You Reach Out
To help us resolve your issue faster, please include the following in your message:
- Your full name and Student/Staff ID and email address.
- A clear description of the problem.
- Any error messages you are seeing (screenshots are very helpful!).
- The device and operating system you are using.